1. Overview

At Esollve, we take pride in delivering high-quality custom products. Because each item is made to order, our refund and return policy is designed to be fair to both our customers and our production process. We stand behind the quality of our work and want you to love your purchase.

2. Eligibility for Returns & Refunds

You may be eligible for a return or refund in the following cases:

• Printing Defects: If your product arrives with misprints, color distortion, or other printing errors.
• Manufacturing Errors: If the product has physical defects like torn fabric, loose seams, or incorrect sizing due to our error.
• Damaged in Transit: If your package arrives damaged, please contact us immediately with photos.
• Wrong Item Received: If you receive a product different from what you ordered.

3. Non-Eligible Returns

We cannot accept returns or issue refunds for the following reasons:

• Change of Mind: We do not accept returns if you simply change your mind about the design or color.
• Size Issues: Please refer to our size guide before ordering. We are not responsible for size selection errors.
• Design Dislikes: If the printed design does not match your expectations (colors may vary slightly due to monitor settings).
• Wear and Tear: Normal wear and tear after use is not covered.

4. Timeframe for Returns

You must contact us within 14 days of receiving your order to request a return or refund. After 14 days, we may not be able to process your request. Please inspect your order upon arrival.

5. How to Request a Return

To initiate a return or refund request, please follow these steps:

• Email us at contact@esollve.com with your order number.
• Include clear photos of the issue (printing defects, damage, etc.).
• Provide a brief description of the problem.
• Our team will review your request and respond within 1–2 business days.

6. Return Shipping

If your return is approved due to a manufacturing defect or our error, we will provide a prepaid shipping label. For other cases where a return is accepted, you may be responsible for return shipping costs. We recommend using a trackable shipping method.

7. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. Please note that your bank may take additional time to reflect the refund.

8. Exchanges

If you received a defective item, we may offer a replacement instead of a refund. Please contact us and we'll arrange a reprint of the correct product.

9. Custom Orders

For fully custom orders (bespoke designs, bulk orders, or special requests), we work closely with you throughout the design process. Once production begins, these orders are final and cannot be refunded unless there is a quality issue on our part.

10. Cancellations

You may cancel your order within 2 hours of placing it, as production typically begins soon after confirmation. After this period, we may have already started printing and cannot guarantee cancellation. Please contact us immediately if you need to cancel.

11. Contact Information

If you have any questions about our Refund and Return Policy, or if you need to start a return request, please reach out:

• Email: contact@esollve.com
• Phone: +1 601 601 2077
• Address: 456 County Rd 147, Coila, MS 38923, USA